"I thought it was a great day and the salespeople seemed captivated! The training was of the right mix of information and motivation. The dial out sessions went well, with floor walking it was clear to see that people were embracing the training and using the visual aids provided. I listened in to quite a few calls and was pleased to hear the ideas and formats being used. I strongly believe in the short voicemail scenarios - I evangelise this as a rule, and it was great to have it within the training and to see it work in the course of the day. Full marks to Terri - great fun, enthusiastic and hey, I'm guessing would take no nonsense !"

"I thought the day was really useful such as the advice on the length of voicemails and filling them with something to keep the customer curious, whilst I also thought the advice on getting around a gatekeeper was very very good, and there were some points relating to this that were completely new to me. All in all very useful and good to get back to basics and refresh my skills with cold calling."

"The day was fun, well planned out and informative. I've picked up on a few tips that I will continue to use when I'm speaking to my customers. It was good to be able to call my non-spenders and be confident in what to say to them a bit more than I usually am - I've spoken to a few of them today that I've been trying to contact for a while now. Terri was very involved with us in the training room, and she was helpful when she was walking around the desks while we were on the phone and answered any questions well."

"From a BT Business Direct perspective I can only compliment the entire week. Our sales team is harsh to say the least so to have such positive feedback is testament to the program, even our most experienced salespeople commented on the fact they had learnt something; let's hope they build on the foundations they were left with. If we can be of any help with testimonials or case studies please just ask."

"I just want to say a HUGE thank you to Terri. We all really appreciate all of the energy and enthusiasm that she has shown this week. The feedback from all of the sales teams, sales managers and all participants was that this was a truly worthwhile experience and worth every minute invested. There was a huge buzz across the whole organisation as a result. Here's to closing some of those 382 opportunities!"

"I have been in the training today and had a fantastic time . The feedback from the team is, and I quote, "the best training they have ever had". The content is inspirational and really motivates and educates all knowledge levels. The buzz is spreading and the rest of the guys can't wait to be "Blitzed".

"Great day! Terri was wonderful to work with. I have never seen my reps put such an effort into anything ! We had fun with it and at the same time learned a lot. The final results were well beyond my expectations."

"Hi Andrea and Terri, we were VERY pleased with the results of the call Blitz both from the standpoint of the Sales Team as well as our Executive Mgt. Team! Even for some of our more experienced Account Reps, everyone was able to walk away with new techniques that will no doubt have a positive effect on the team's cold calling strategy.....we have seen a positive impact already!!!

Terri was FANTASTIC! She went above and beyond our expectations and even lent some knowledge in the way of "event attendance driving techniques" that I especially benefited from. I know that VMware and HP were also VERY excited about the results and news is rapidly spreading throughout the partner channels about the day!"

"The Blitz Experience was a fun, energetic, successful day. Although we have an experienced sales and marketing staff, the disciplines, recommendations and strategies we learned will only improve our ability to get in front of more clients. Terri was great at keeping us on task, and we look forward to working with her again."

"I wanted to take a minute to thank you and commend you on an absolutely fantastic Blitz Day. Your company helped Champion set a record day with 48 appointments and $1M in open pipeline. I know that your company has been at our office before; and I know that Lisa Cuthbertson, my Director of Inside Sales, has been raving about you and your company. Aside from the phenomenal results, it is the sales training and techniques that you provided that truly enhanced the overall value. Our teams are definitely using those techniques and working them into their day-to-day prospecting activities. And the BlitzMaster, Terri, was fantastic as well - whether it was training, motivating, or just offering our Managers some insight into our sales teams."

"Great stuff. Thanks again for a wonderful day. The reps were engaged and Terri did a great job of keeping them motivated and enthusiastic. The results were overwhelming and I was very impressed at what a one day training can accomplish. I will continue to use these tools and I know this office will benefit from this training for months and years to come. Thanks again !!!!"

"Our training with Terri was fantastic! Our agents really enjoyed it and Terri kept everyone engaged. I really feel each and every person that attended, regardless if they are in sales or not was able to learn something they can now apply in their daily job."

"Good afternoon. I wanted to let you know how impressed I was with our Blitz Experience last week. Even though I am moving out of my management role, I would gladly recommend your services to anyone. In my 5 years in management here at Phillips that was the most energetic and positive sales training we have had. Terri is amazing. Her energy is awesome and contagious. Keep up the great work."

"I want to Thank You for your fun and enthusiastic methods you showed us for cold calling prospective clients.

Your energy was over-the-top and your determination for making us successful was phenomenal.

Also want to personally thank you for your kindness in getting me started. Not made from that cookie mold, but in the end, I succeeded.

Please pass on to Andrea that the Blitz Experience really was magical and y'all got a great program."

"Great program. Terri was Terrific, especially during the LIGHTNING ROUND!!! This was a very demanding, rewarding and productive two days. Very happy with the outcome, the quality of Terri's training and motivation skills, her understanding and mastery of Appointment Setting techniques and her ability to keep everybody on the edge of their seats. Very cool. Robin/Patrice, HP, thank you again for your support - you make so many good things possible for ePlus, greatly appreciated."

"Andrea, Terri Dunevant did an outstanding job for us here in Atlanta. Her energy and coaching were priceless. She truly inspired our team and I am extremely confident we will see a significant increase in future appointments and sales. Thank you again!!!"

"Terri, thank you for the training last week!!! I had a blast! It was by far the best all day training session I've ever attended. You are awesome and did a great job of keeping us all focused and entertained all at the same time. Thanks again for everything. You are truly inspiring!"

"Terri is a true motivator. The day she spent with our team could go down as the single most productive day in the history of my company and we have been in business for 47 years!"

"As our BlitzMaster, Terri was SO motivational! We had long-time sales executives who were skeptical at first, but by the end of the day, very excited about the training. Her one-on-one coaching while we were on the phones making appointments was inspirational. She has this unique kind of personality that allows her to really push us without us feeling overwhelmed."

"I wanted to take a moment to let you know how much we enjoyed our Blitz day and especially Terri Dunevant. She was professional, fun, and above all effective. She knew how to get the most out of our sales team and handled the different personalities of the team flawlessly. I would not hesitate to recommend her and the experience to anyone."

"I was very pleased to have the opportunity to experience the Blitz Experience training. Our BlitzMaster Terri Dunevant was very engaging and quick to pick up on the individual differences within the group and ensure she delivered specific value to each of them. The team was extremely nervous to begin the day and Terri worked at building their confidence with each session. We were able to spend some time together and will be building an incentive program to support the ongoing Blitz calling. Increasing our new call penetration and sales looks to be on the immediate horizon with some great appointments booked already!"

"Terri, thank you again for your energy, your inspiration to my team and helping us all to be more productive with this fantastic training you provided all of us!!! We are certainly much better prepared now and much more confident in setting appointments than we have ever been. We are ready to set the world on fire!!!!! Thank you SOOOO MUCH!!!!!"

"I LOVED Terri's enthusiasm. She was high-energy throughout and her messaging really resonated with the reps. I even learned techniques that were new (around voicemails, etc!) She did a great job as did the MN team with driving this Blitz. Excellent job on both the HP and VMware side that also participated from a local resources standpoint... it was a great and successful day!!"

"I have to be honest when I say, I was not looking forward to this experience! However, I have been in sales with Officewise for over 20 years, and I can say with confidence that the Blitz Experience was absolutely the best training I have ever had! For once, we received tools that are so practical, so "hands on", so helpful, that I came away feeling really confident in myself as a salesperson, and really excited to make new calls! Karen Cooley is a fantastic BlitzMaster! She made the day really fun and challenging! So thank you so much for your book, "The Seven Keys to Effective Business-to-Business Appointment Setting", which really broke some of the paradigms I have had about appointment setting for years, for the Blitz Experience, and for your new book, "Power Referrals". I won this during the day, and am looking forward to reading it and using it to find and cultivate my ambassadors!"

"The Blitz Experience was truly amazing. The numbers really say it all. I had 20 year veteran salespeople saying this was the best training they have ever had. Our team took what Karen said to heart and ran with it. It was a great day for everyone involved. Karen was great. I think she had a good time also. The sales team was truly impressed with the whole event. They will really be impressed when they start using the techniques daily and see the commission start going up fast. Thanks to you and your organization and especially Karen. It was an eye opening day. They remembered what it was like to work and have a good time doing it. Thank you."

"Karen, you are amazing! I don't say that very often.... and you are really good at this training, plus your connection with the sales audience is very special. You show you really care about them learning these techniques and challenge them with a velvet glove - so good! I watched you handle the "tough guys" and the "slow" to adapt with patience and cooperation. Well done. Working with you these past 4 days has taught me a lot as well. You have to be exhausted after being "ON" for 4 straight Blitz days and in 3 different hotels but you never showed it. Like I said .... Amazing. Keep on Blitzing! I hope we can do many more of these together. Thank you again."

"I cannot disagree with the WOW! As far as I am concerned, it was a home run. It was a great event and hats off to Karen who conducted the entire Blitz event. 119 appointments in 1 day speaks for itself."

"Andrea, I recently had the pleasure of working closely with Karen Cooley as she delivered your Blitz program to our sister company, Technologent. I have been in the call center business my entire career and have been exposed to countless sales and marketing training programs. Karen's delivery and technique were topnotch.

Specifically, I was impressed with Karen's determination and hands-on counseling to each of our reps. She really rolled up her sleeves and gave a lot of one-on-one feedback to all involved. In my opinion, that is what made a difference in this training and a successful Blitz.

Thank you for sending Karen."

"The Blitz Experience was a success and exceeded our expectations. First off, Karen was incredible; her approach and methodology in educating my team was fantastic. I think the whole team was impressed with what they learned, will embrace the new ways to call and prospect accounts, and were thrilled with the immediate wins they had in a day’s worth of work. It was a pleasure to work with you and Karen, we would definitely like to do this again, and happy to serve as a reference for BlitzMasters. Thank you."

"The Blitz Experience helped us drive new appointments this week and motivated the Meridian sales force! Thanks!"

"Thanks for the training at Meridian yesterday. We seasoned sales vets need a good tweak now and again and I found value in your program."

"Andrea, I had several reps come to me after and thank me for allowing them to participate in the Blitz Experience training. Many said it was the "best they have had". The outline was outstanding.

• NOT a line up of PowerPoint slides
• Flashcards are a tangible that they walked away with vs. a "notebook"
• 1.5 hrs. opening of material and solid call time frames (good flow)
• Toot your own horn was catchy
• Book reading ahead was important
• And yes, management support helps to set the tone, both prior to and during the class
• The presenter must be REAL, understand their material and speak from a confidence "in the product" platform - which Karen did wonderfully

We are going to track the results as I am anxious to understand what size customers we contacted in this and the rep's close rate with these appointments. So...more to follow going forward. Thank you!"

"Andrea, I want to thank you for the time that was taken to help educate us in the proper techniques to handle objections and overcome them easily. I had a fun time and the training was very beneficial. Karen brings a positive and vibrant energy that seems to bring out a motivation to try harder. I look forward to making this an even more successful year now with these helpful techniques and make them habit."

"Andrea, It was better than I thought it was going to be. There was just enough teaching to get some new ideas in the brain before calling, but not an overbearing training dump like we've gotten in the past from other sales trainers. Focus was on setting appointments and I was happy to actually be able to sit down and do it. Karen was very nice and very energetic. She was knowledgeable and I especially liked the fact that she had been in our shoes before as a sales rep so she was able to relate to some of the bumps we experience on the road as sales professionals and use her examples with how the training material can benefit us. It's easier to relate to someone during training that's actually done what they're teaching."

"Andrea I was impressed with the program and very definitely with Karen. Her demeanor and personality were very welcomed and effective. I've done these things many times in the 12 years I have been with Office Depot and frankly was not overjoyed with the prospect of another all day session. I was pleasantly surprised and learned something as well. I will take many things away with me and will continue to use them going forward. I especially liked the flashcards versus a notebook. I believe Karen was a big factor in the whole room's participation. Her energy and enthusiasm were catching and very helpful. She is definitely a keeper!"

"Karen did a wonderful job. It was a great Blitz event. We would definitely request Karen again in the future."

"Karen was fantastic. She was able to keep the reps motivated by trying new techniques without it seeming forced. The team in Tempe responded VERY well and I was happy to see everyone able to uncover opportunities and lock down some appointments. I have to say I was really impressed with the percentage of decision maker conversations that resulted in appointments... it seemed like every time the rep got a decision maker on the phone, they were able to set an appointment.

From an HP perspective - great relationship building both with the SHI Tempe team and with our internal HP resources and the local counterparts and we're looking to capitalize on that momentum to help closer align in the AZ/NM region. Very promising though!

Everyone did a great job - thank you to your support with it!"

"Excellent program and Carl did a great job!"

"Carl is a star...must be in the genes! It was a great day, and I had my worries based on the seniority of the reps I had involved."

"We had an outstanding Blitz day, very interactive and the techniques that Carl taught to the team really paid off, particularly the objection handling. All in all, the sales force learned a great deal and we will continue to enforce the methods they learned for a long term gain in our calling efforts. THANK YOU."

"Carl was terrific! It was a solid day all around with exceptional numbers. We are looking forward to translating some of these opportunities to HPN deals! Thanks for all involved in the planning and delivery!"

"The Blitz went extremely well. Everyone was happy and Carl did an awesome job... He fit in well in NYC!"

"The feedback on The Blitz Experience from all the reps was excellent. The phone skill techniques and all the training was great and will continue to be utilized. We will follow through with the appointments set and recorded sales. The BlitzMasters team did a fantastic job and we look forward to working with them again in the near future."

"Carl, you did a great job truly engaging the reps. It is interesting to have this be my second Blitz Experience and STILL have learned something new. The visuals you used were great, the questions and interaction encouraged the reps to share their experiences and conversations throughout the day; lots of enthusiasm throughout the day! What I truly enjoyed was how excited the reps were to share their calls with you. They wanted to learn, on the job AND on live calls, how to refine the techniques in Andrea's book. What's even better, is that THEY WORKED!! The 'be my hero' worked! That was the highlight of the whole day! What a great experience! With that, I shall end...Carl... 'you are my hero'!! Thank you for coming to ePlus and leading a great Blitz Experience!"

"I think that what you offer is a great service. Even for the seasoned reps you provided at least one thing that they could come away with that will benefit them in the future. If nothing else, it refreshed their cold calling skills and gave them an appreciation for what our Call Center reps do on a daily basis. The CCR's were exhausted, but it gave them some valuable tips for getting past gatekeepers, handling rejection, and leaving good voicemails. I heard comments like, "high energy", "great voicemail messaging technique", and "fast paced". Raul told me that he has only had one call back from a voicemail message he left in the last 7 months and with your technique received 3 calls back in one day! That was convincing for me! Thank you for this great program!"

"Great sales fundamentals. Strong customer focus. Customers (internal and external) always felt heard and understood by Carl. Equal or better than his sales skills were his management and people development expertise. He helped many people, including me, understand our business and develop sales and management skills. Many of those people will be future leaders in the company for sure."

"Carl is an exceptional sales and business development leader, able to build and lead world class sales teams. He brings a thoughtful, experience grounded approach to executive level partner development."

"Carl is a top sales professional and is a great manager. He has delivered top results in a broad set of experiences ranging from managing an organization responsible for a broad set of channel customers to the hands-on management of a Fortune 50 customer. He is highly skilled in delivering creative solutions that exceed revenue goals and satisfy customers. His emphasis on personal relationships when doing business has yielded some great rewards and he inspires those around him to do great work. He is widely respected for his insights and maturity, which are highly valued by internal stakeholders and customers."